Week 6: Part II Reading / In Class notes

#2
IT vs. business users
Centralize vs. leverage
Simplify vs. access
Manage vs. empower


#4
Get persuasive content that educates and informs customers can
Strengthen customer loyalty
Achieve unified brands, messages, and corporate image
Accelerate worldwide product launches and promotions
Optimize customer process efficencies (also reduces costs by 70% or more)
Provide regulartory compliance and security


#6
o Capture KM
o Create CM
o Route KM
o Manage CM
o Convert KM
o Publish CM
CM under KM

#8
Corporate records for reg compliance and e-discovery
Eliminate IT headaches
Bus critical info
5 req’s (in bullets)

#10
make it easy to install
easy to uprgrade interface
make sure it searches quickly
accurate
comprehensive


#15
accounts payable: indexing paper documents to integrate everything.
Contract management: collaborative solutions, document capture, online electronic approval